一、基础接待用语

问候与自我介绍

- Good morning/afternoon/evening! May I help you？

- I'm [Your Name], [Your Position] from [Your Company]. [How do you do？] [How are you？] [Nice to meet you]

确认身份与目的

- Excuse me, are you [Customer's Name] from [Customer's Company]？

- I'm here to discuss [specific topic]. [We've been looking forward to meeting you]

二、行程安排与交通协助

机场接待

- Your flight number is [Flight Number]. Did you have a comfortable flight？

- I've made a reservation at [Hotel Name]. We'll pick you up in [time]. [The hotel is one of the best in the area]

市内交通

- Would you like to take a taxi, shuttle bus, or airport shuttle？

- I'll drive you to the hotel. [Let me put your cases in the trunk]

三、商务沟通技巧

建立信任

- We value your business. [This宾馆 service is renowned]

- [We've done business with you before]

处理突发情况

- The flight was delayed due to weather. [We'll reach the hotel in another 10 minutes]

- Can I offer you a coffee to make up for the delay？ [We'll provide a complimentary stay]

四、后续跟进

确认到达与安排

- You'll be greeted by our reception team. [Please rest and enjoy your stay]

- [We'll schedule a meeting for tomorrow]

建立长期联系

- May I have your business card？ [We'll keep in touch for future opportunities]

- [Thank you for choosing us. We look forward to continuing our partnership]

注意事项：

根据客户国籍调整问候语（如日本客户优先使用「お元気ですか？」）；

提前确认行程细节，避免临时变更导致不便；

注意非语言沟通，保持微笑和积极态度。